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Dispatch of Digital Products
All digital products (ebooks or audiobooks) will be dispatched via email to the email address you completed the purchase with when making the payment. You should receive this email within 24 hours, and if you haven’t please do not hesitated to contact us so we can help you ensure you receive your products.
We require you to fill our your name and email address when filling out your order so we know where to send your digital product and who to address it to. Your physical address is collected for taxation purposes. For more information on how your data is used or store, please refer to our privacy police here.
Refunds and Returns Policy
If you have purchased digital goods from rosiepointbooks.com (in other words, ebooks) those products can’t be returned or refunded.
If there’s an error with your digital purchase, please contact us and let us know so we can fix the problem. You can get hold of us via email at firstname.lastname@example.org or via the contact form on the website.
If you’re experiencing problems uploading your ebook or digital product to your device, we cannot help, but emailing email@example.com will put you in touch with a customer support team who will be able to help you with any technical issues you may have in this regard.